IT and Professional Services

IT & Professional Services

Knight Point has over 400 IT professionals and consultants under contract operating in locations around the globe providing comprehensive, end-to-end technology, operations, and mission consulting services. Our approach to IT and professional services ensures that you receive a seamless experience that will allow you to leverage the value of your technology investments and drive performance improvement. We provide IT and professional services in several areas that align with our corporate expertise and solution offerings including:

Cloud and Data Center Services: Your IT infrastructure is the foundation of your organization. You need that foundation to be scalable, adaptive, and secure and allow you to run your business faster and more efficiently. Knight Point consultants deliver infrastructure solutions that meet immediate needs and sustain long-term results. We will improve your infrastructure environment by streamlining operational processes, minimizing risk, and assisting in the transition to a zero downtime culture. We address optimization holistically and have developed repeatable best-practice methodologies and automation tools that reduce project cost and delivery time throughout infrastructure transformation processes. Our methodology provides the opportunity to overcome the challenges of complexity, cost, and time associated with major infrastructure transformation projects, as we streamline and protect your business operations. We provide solutions that save energy, reduce costs, and still provide you with the reliability and capacity that your business requires.

Cyber Security Services: Cyber security must be treated as a fundamental cornerstone of an organization’s mission. Stricter legal, regulatory and compliance mandates, dynamic and complex operating environments, growing remote and mobile workforces, and an increasingly hostile threat environment are challenging organizations to effectively manage information security risks. Knight Point consultants provide a deep understanding of security issues, threats, and mitigation strategies and understand the expertise that must be brought to bear.  Strategy and policy, operations, technology, people and culture, and management must be leveraged to avoid the thinking that technology alone can solve this complex challenge facing organizations of all sizes and industries. Our security service offerings include a range of Information Assurance, Vulnerability & Threat Analysis, Security Operations Center (SOC), Communications Security (COMSEC), and Incident Response.

Application Services: Applications are becoming more complex and more important to the daily operations of your enterprise. Knight Point consultants work with you to align your IT goals with your business strategy, increase organizational productivity, accelerate deployment, and maximize the return on your application investments. Our cost-effective integration and development services provide frameworks for quality, maturity, and service management while maintaining a balance of productivity enhancements, maintenance requirements, and an adequate return on investment. Knight Point’s matrix organization provides the ability to integrate your applications and infrastructure to increase stability, availability, and overall performance. Our services provide full lifecycle support including application and database development, management, migration, integration, and deployment.

IT Strategic Planning Services: Knight Point consultants will help you solve your strategic IT business problems. We will work with you to formulate strategic agendas outlining how IT will be used to meet mission needs and organizational requirements. Our comprehensive methodology ensures that you understand your current investments and footprint and benchmarks your organization against industry best practices and standards. We will develop a strategic roadmap to help you reduce operational costs and streamline processes, while minimizing risks to your IT investments. Our consultants maintain a deep understanding of IT governance frameworks and maturity models including CMMi, and will improve the effectiveness and value of your IT operations by assessing the IT needs of your business, evaluating IT performance, and defining and implementing appropriate strategies.

Program Management Services: Businesses and organizations of all sizes have begun to recognize that the key to success in today’s complex IT and engineering environment is the ability to manage projects efficiently and effectively. This requires innovative thinkers with strong project management skills and it requires people and teams with the experience and a successful track record in taking projects from initiation to completion. Organizations are often plagued with problem projects include missed delivery dates, cost overruns, incomplete deliveries, and dissatisfied customers. Knight Point consultants work to provide a means for eliminating those problems that have arisen due to an inadequate or poorly applied Project Management practice. Knight Point program management professionals are effective in:

1. Facilitating the successful integration of information technology in all environments;
2. Coordinating the specification, design, acquisition, and implementation of technology (hardware, software and systems);
3. Guiding key projects and managing the coordination and cooperation of individual business units in the execution projects to a successful conclusion; and
4. Creating a foundation for consistent IT project success throughout organizations by developing a strong and pervasive Project Management (PM) discipline within project teams.

Knight Point project managers and project teams quickly assimilate your organization’s culture, context and requirements and then select and tailor project management best practices for all phases of the project including initiating, planning, executing, monitoring and controlling, and closing to ensure quality results on time and within budget.

Help Desk and Service Center Services: The help desk function provides a wide variety of user support servicing a diverse and complex customer base. Our service centers consist of a dedicated 24x7x365 staff of trained incident and problem resolution specialists, equipped with issue tracking software, and supported with knowledge-based systems that serve as a reference resource to common problems. The service desk plays a key role in IT operations in any organization. A successful service desk works together proactively as a team. All service desk personnel are involved in process improvement and information sharing. They also document procedures and processes and review and update this documentation often as well as using a knowledge-based tool. They have excellent communication skills both internally and externally. They practice and implement ITIL concepts including Incident Management, Change Management, and Problem Management. The Problem Management piece is extremely critical because it proactively identifies root-cause and prevents future service disruptions. Knight Point professionals consistently strive for improved processes that will make the service desk more effective. Knight Point individuals recognize what it takes to make a help desk successful and are committed to providing the highest quality customer care with every interaction.